Returns
Due to the current circumstances, we appreciate that it might not be possible to return items as usual and have extended our returns policy to 30 days. If you’re still worried about your return, please reach out to our friendly customer service team who will be happy to help.
30 DAY HASSLE FREE RETURNS!
Don't like the item? No problem - Just send it back and receive a full refund.
Whilst we make every effort to describe and display every product as realistically as possible, but we understand that sometimes items you receive are not quite as you expected, and so we are happy to offer you 30 days to change your mind on any of your purchases from us*
To qualify for this, the item(s) must be in unworn and in the same condition in which they were received. Items must be returned with the original box, instructions, guarantee and all extras.
When we receive the item, our returns department will confirm that everything is present and in its in original condition. Subsequently, we process refunds as quickly as possible and you will receive an email to notify you when the refund has been processed. We process most refunds on the same day they are received, but please allow up to a maximum of 14 days for the money to reach your account. Mostly it doesn’t take this long, but can happen sometimes for reasons such as bank delays or other errors.
Your card is refunded to the full price of the returned items without us levying any 'restocking' fees. However, as is only fair, we will deduct the cost of delivery for international orders (£10) and if you have specifically upgraded your shipping options, (e.g. paid extra for a Timed or other upgraded courier delivery), this additional amount is not refundable.
* Please note that we are unable to accept back any non-faulty Personalised items as these have been changed from the original at the purchasors request.
RETURNS PROCEDURE:
Simply package the watch securely, enclose a copy of your receipt and a covering note explaining the reason for the return and post back to us.
Ideally please return the item to us using Royal Mail Special Delivery or a similar recorded service. This way the delivery is insured. You should also record the tracking number. Please note that, unfortunately, we are unable to bear the return costs hence customers are responsible for these.
Returns address:
ELIE BEAUMONT – RETURNS
253 High Road
Leytonstone
London
E11 4HH
Exchanges
If you wish to exchange a purchase for another item, please just return your undesired item for a refund and order a new item.
Faulty Items
Simply return the item to us under the same procedure listing the fault and we will refund you in full, including the postage you paid for delivery to yourself.